Responsible Gambling

Set a spending boundary

You can manage your Betway account with deposit controls based on net payments. Depositing uses the allowance, while withdrawing restores room within it. Daily controls are available alongside weekly periods running from Monday through Sunday and monthly periods aligned with the calendar. The limit extends to your accounts under the other brands of Betway Limited.

A reduction applies immediately. Increasing or removing a restriction requires a cooling-off interval of 24 hours. Set Limits is available after signing in, and Customer Service can help with adjustments. Choose a level that keeps gambling within your financial means.

Pause your gambling

Take a Break gives you a temporary block lasting 24 or 48 hours, or a period of one, two, three, four or six weeks. The pause suspends your accounts throughout the group of brands managed by Betway Limited. Access resumes automatically after your selected interval finishes.

You can arrange this through the Take a Break option once logged in or ask the service team for assistance. A temporary pause can give you space when your circumstances change or you want time away from play.

Keep track of time and spending

Session reminders display a message when your chosen duration elapses. The message lets you carry on, leave the game or open your account history. This gives you a point at which to consider how long you have been playing.

Your activity statement includes session start details and duration for up to thirty days. A longer record, covering at least ninety days, includes balances, stakes, results and payment activity. Use those records to understand your recent gambling rather than relying on memory alone.

Close an account

You can request ordinary account closure through your login or with assistance from Customer Service. If you later want to return, reopening can be arranged through the service team after a minimum interval of 24 hours. A fixed break provides a different option when you want access restricted for a chosen period.

Exclude yourself from play

Self-exclusion provides a longer restriction when gambling has become a problem. Available periods begin at six months, with further choices of one, two, three, four or five years. The block covers all brands under Betway Limited. Remaining cash is addressed through contact about repayment, with unused bonus funds removed. Existing unsettled wagers remain valid until settlement.

Expiry does not restore access automatically. You must request consideration of a return by telephone, followed by another 24-hour cooling-off interval. Internal checks apply, and permission to return is not assured. You can set the exclusion through your account or obtain help from Customer Service.

Independent help and protective checks

GamCare offers a self-assessment to help you consider whether your gambling needs to change. You can call its UK national helpline on 0808 8020 133. Further assistance is available through Beacon Counselling Trust and the National Gambling Treatment Service.

GamStop offers free exclusion covering online gambling businesses licensed in Great Britain. You can also consider applying exclusion directly with other gambling services you use.

Account monitoring can result in protective restrictions if your play suggests a risk of harm. Measures may include imposed deposit limits, removal from promotional messages or restrictions on bonus participation. Access may be limited or suspended when continued gambling appears unsafe.